CRM Development

ProvenWorks can help you with whatever aspect of CRM development or customisation you require. With over 10 years of experience in building systems to support sales and marketing process and advanced knowledge in salesforce.com

More Information

ProvenWorks produce complex scheduled and push-button reports free from the limitations of the Salesforce® reporting functions. Reduce and eliminate data deficiencies within your Salesforce® org with our bespoke user interface customizations.

 

80% of the functionality that organisations require with regard to maintaining Customers, Contacts, Opportunities and Cases can be obtained straight out-of-the-box with most mature CRM Systems.

 

A further 10% can be achieved by appropriately using the provided point-and-click customisation tools.  The remaining 10% then requires a more specialised development effort to implement the required changes to model your business processes.

Once all of the functionality is in place it is useful to look at what usability improvements can be made.  For instance

ProvenWorks developed AddressTools to address such issues.  For example it solved a problem where Account managers weren't consistently entering State and Country values in to Salesforce.com. 

This led to deals being missed from key Regional sales reports, and an administrator having to constantly look for, and tidy bad values - often delaying decision-making and the recognition of sales effort!

Our Approach

Our approach is simple, we start by looking at what you want to get out of your CRM system. This may be a management report segmented by complex sales territory or a sales $ vs quantity of activities. We understand that to get good data out (consistent report) you need to get good data put in.

Experience

To Date, ProvenWorks has developed six applications for the Salesforce AppExchange.  Each providing a solution to a common problem found within our customer's systems.

 

Contact Us

If you have an idea about how your CRM installation could be customised to improve productivity why not contact us for a no obligation discussion?  We will tell you what's possible and how to go about implementing it.

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