Careers

Working at ProvenWorks

ProvenWorks is a B2B computer software company that today has over 3000 organisations from across the world using its products. We’re always looking for new team members who will make a positive contribution by helping us take our high levels of service to the next level during this exciting time of growth.

 

Customer Support & Pre-Sales Engineer (full-time)

Location:

The role is hybrid so you will work from time to time at our office based on the University of Reading Campus.

Rate of Pay:

Dependent on Experience

About the role:

If you are a curious and tech-savvy individual with a passion for delving into the inner workings of problems you discover, then this role is tailor-made for you.

ProvenWorks is a B2B SaaS company developing software for Salesforce CRM. Due to our continued growth, we’re looking for a Customer Support & Pre-Sales Engineer to join the existing Customer Success team to provide second-line support to our enterprise customers and global brands.

In the role of a Customer Support & Pre-Sales Engineer, you will engage with customers to comprehend their requirements and demonstrate how our products can enhance their Salesforce implementation, with a primary focus on showcasing and supporting the value of our software.

You will excel at providing problem-solving support and addressing enquiries through email and video conference interactions with prospects and existing customers.  Your ability to effectively coordinate with team members will be crucial in monitoring the progress of ongoing deals and identifying any technical obstacles.

Joining this small but mighty team, you’ll need to take initiative and be able to pick up new tasks quickly, get stuck in with a proactive attitude and feel confident to explore new ways to enhance the current pre-sales and support strategy.

Responsibilities:

  • Actively engage in pre-sales, showcasing product value to prospects
  • Provide expert support via email and video, addressing queries promptly
  • Respond professionally to enquiries and issues via Salesforce Service Cloud
  • Proactively improve technical documentation where necessary
  • Learn and take on extra responsibilities as required
  • Adaptability and exceeding expectations are essential

Requirements:

  • Have the right to work full-time in the UK and be able to commute to our office at least weekly
  • Experience in IT technical support
  • Curious and eager to understand the inner workings of technology
  • Excellent English communication skills (verbal and written)
  • Strong attention to detail in visual and written content
  • Proactive in learning new skills and researching
  • Ability to prioritise and multitask, seeking help when needed

Nice to haves:

  • Prior experience in a Pre-Sales technical role
  • Understanding of CRM systems
  • Experience of writing public-facing content

Benefits:

  • Help to gain relevant industry certifications
  • Pledge 1% – you’ll be entitled to 3 days paid voluntary work
  • Company pension scheme
  • Holiday – up to 33 days annual leave
  • Access to our Cycle-to-work scheme
Our culture

We are a close-knit team and value every employee. We always welcome ideas from everyone, no matter how crazy and promote a growth mindset. Come and join us to help take ProvenWorks to the next level!

Apply now

To apply, you should email recruitment@provenworks.com attaching an up-to-date CV together with a paragraph outlining why you’d like to work with us!

 

Junior Software Developer Placement

Location:

Reading Enterprise Centre, University of Reading

Company overview:

ProvenWorks is an ISV partner that develops add-ons for Salesforce CRM, enabling businesses to enhance their customer relationship management experience. We provide innovative solutions that are customisable and easy to use, helping businesses streamline their processes and increase productivity. We are looking for a talented student to join our team and help us build the best solutions for our clients and internal systems.

Job description:

We are seeking a highly motivated and talented Placement Student to join our software development team. As a Software Developer, you will contribute to the development and configuration of Salesforce applications, gain exposure to web technologies, API concepts, and the latest Azure cloud technologies. This is an exciting opportunity to learn and grow in a dynamic environment while working with cutting-edge technologies.

Ideal skillset:

  • Good knowledge of either Java or C# to demonstrate Object-Oriented Programming
    (OOP) coding abilities.
  • Awareness of web technologies such as JavaScript and CSS.
  • Familiarity with SQL and NoSQL databases is advantageous.
  • Understanding of API concepts and integration principles.
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to work independently and collaborate effectively in a team.
  • Eagerness to learn and adapt to new technologies and methodologies.
  • Attention to detail and a commitment to delivering high-quality work.

You will:

  • Learn and develop skills in Salesforce Development and Configuration.
  • Collaborate with the development team on projects, following an agile methodology.
  • Use Git Source Control to manage code and versioning.
  • Gain full visibility of ProvenWorks’ Software Development Life Cycle (SDLC) and actively
    participate in its various stages.
  • Work with Azure Cloud Technologies, including Azure Data Factory and other MS Azure
    cloud infrastructure.
  • Be exposed to enterprise software systems such as Salesforce and Azure SQL Server.
  • Contribute to the design, development, and testing of software applications.
  • Troubleshoot and resolve software defects and issues.
  • Collaborate with cross-functional teams to gather requirements and understand both
    business and customer needs.
  • Participate in code reviews.
  • Stay up to date with the latest industry trends, technologies, and best practices.

Benefits:

  • Work from ProvenWorks’ office based on campus at Reading University.
  • Hands-on experience and training with Salesforce development and configuration.
  • Exposure to industry-leading technologies, including Azure Cloud and enterprise
    systems.
  • Mentorship and guidance from experienced professionals.
  • Opportunity to work in an agile development environment.
  • Valuable networking opportunities within the Salesforce ecosystem.
  • Potential for future career growth.
      Our culture

      We are a close-knit team and value every employee. We always welcome ideas from everyone, no matter how crazy and promote a growth mindset. Come and join us to help take ProvenWorks to the next level!

      Note: This is a placement student role for a specified duration as part of an educational
      program. You must be eligible to work in the United Kingdom on a full-time (37.5hrs/week)
      basis. ProvenWorks is an equal opportunity employer and encourages applications from
      individuals of all backgrounds.

      Apply now

      To apply, you should email recruitment@provenworks.com attaching an up-to-date CV together with a covering email identifying why you would be suitable for a placement with us.

      Placements

      We are always looking for self-driven and motivated students to join us for a year placement. Due to the size of our company, the role will depend on the needs of the business closer to the time. However, an example of the roles available include: Junior Software Developer (listed above), Cloud Developer, Sales Administrator, Technical Support Agent.

      To apply, you should email recruitment@provenworks.com attaching an up-to-date CV together with a covering email identifying why you would be suitable for a placement with us. Please note, you must be eligible to work in the UK.

      Can’t find what you are looking for?

      If your ideal job isn’t listed, we are always open to new ideas and suggestions. Send over an email to recruitment@provenworks.com if you’d like to work for us!