Support
Support guides & documents
Don’t hesitate to contact us at support@provenworks.com if you have any questions not covered in the guides!
Our Support Centres
IndustryComplete Support Centre
IndustryComplete brings AI-driven industry classification to Salesforce, so your Accounts and Leads carry consistent, structured industry data instead of free text.
PhoneTools Support Centre
PhoneTools screens the phone numbers held on your Salesforce records against the Telephone Preference Service (TPS) and Corporate Telephone Preference Service (CTPS) registers, so your team knows which numbers are safe to call before they dial.
AddressTools Support Centre
AddressTools brings address validation, standardisation and verification to Salesforce, so the addresses on your Accounts, Contacts, Leads and Contracts are complete, consistently formatted, and confirmed against postal authority data.
Quick Links
Installation Guides
- AddressTools Premium: Installation Walkthrough
- Address Verification Flow Component: Installation Walkthrough
- AddressTools Free: Installation Walkthrough
- Impowr: Documentation
- PhoneTools: Installation Walkthrough (TPS/CTPS)
- IndustryComplete Enrichment Installation Walkthrough
LLM-Friendly Installation Guides (Early Access)
Other Documents
IndustryComplete documentation
The IndustryComplete documentation has moved.
You can now find it at docs.industrycomplete.io.
Knowledge Base Documents
AddressTools
- How to: Deploy AddressTools to users in your organization
- How to: Grant Guest Users access with Sharing Rules
- How to: Solve “This app can’t be upgraded”
- How to: Solve “Too many SOQL queries: 101”
- How to: Solve “Country isn’t standardizing to the full name when saving a record with AddressTools”
- How to: Solve “US states are standardizing to full names, but should use ISO codes”
- How to: Solve “Address verification returning ‘Verified’ with a warning symbol”
- How to: Configure different AddressTools features for separate users or profiles
- How to: Setup automated international address verification via Process Builder
- How to: Populate a regional data field based on a Country, State or ZIP field
- Information: What data is sent to ProvenWorks servers when using AddressTools?