Before submitting a case
Before getting in contact, take a look through our support articles available at www.provenworks.com/support where you will find step-by-step guides for installation and articles answering frequently asked questions.
If you still can’t find what you’re looking for, get in contact using the information below.
Getting in contact
Email is the fastest way to get in contact with our ProvenWorks Support team and to ensure a thread of information is made available. Follow the steps below to get in contact:
- Create a new email to firstname.lastname@example.org.
- Include a subject that describes the issue.
- Add a body to the email providing as much detail describing the issue you are experiencing.
- Write steps you have taken to replicate the issue. Attaching relevant screenshots can assist with resolving the case faster.
On sending an email, a case number will be generated, and the Support team will aim to get back to you as soon as possible.
Granting support access
Our dedicated Support team may ask you to grant support access. See our How to grant support access in Salesforce article for more information.