Salesforce recognises how vast and vital the healthcare sector is to everyone, and has established a cloud focused on this sector to improve patient and internal user experiences.
In this blog we’ll look into what Health Cloud does and what you can gain from using it.
What is Health Cloud?
Health Cloud is built on Service Cloud, one of Salesforce’s most popular offerings. Health Cloud is a set of functionality that allows patient liaisons and healthcare professionals to monitor, segment and prioritise patient data. This cloud partnership provides the healthcare sector with improved and personalised customer service, as well as, internally, showing healthcare professionals a 360-degree holistic view of their patients. These advantages are possible through features such as smart case management functionality, EHR-to-Salesforce API connections and secure record management.
Now that we’ve covered an overview of Health Cloud, let’s define some of the key terminology!
Quick glossary:
Service Cloud: The key Salesforce Cloud that Health Cloud is built on. It enables users to create a tailored and personal customer experience, to ‘increase satisfaction, retention, and lifetime value’. Want to learn more about Service Cloud, check out Trailhead’s Service Cloud Basics module!
Smart case management: According to Salesforce: “A case management system lets a company collect and organize customer service interactions that occur on any channel.” What makes it smart? “Modern case management platforms pull customer requests into a database, where customer service agents can view and respond to them…”
EHR-to-Salesforce API connections: An add-on API Salesforce extension specifically for Health Cloud. These connections enable your Salesforce CRM to receive and translate EHR, and other sources of medical data, for patient records.
What can you build with Salesforce Health Cloud?
Salesforce Health Cloud is a set of functionality built on the Salesforce CRM platform. This means that when you’re using Health Cloud to communicate patient needs, collaborate with other healthcare professionals and track and monitor patient progress, everything is in one place!
Popular examples of things you can do with Health Cloud:
- Care plan tracking
- Patient marketing campaigns
- Patient acquisition and monitoring
- Medical professional recruitment
- Patient outreach and engagement management
💡 Top tip: Trailhead has some handy modules for you to learn more about Health Cloud so you can Deliver Great Patient Care with Health Cloud.
Why should you use Salesforce Health Cloud?
With Health Cloud, you can access the right health information about patients from a range of sources, including EHR systems and wearables. Healthcare professionals can prioritise tasks and segment patient lists, provide real-time and collaborative messaging for providers, patients, family members, and care teams. All this enables patients to receive the best and most personalised care possible.
Health Cloud is native to Salesforce, so there is no requirement to switch between solutions which can lose you time or worse, cause confusion in interpreting and working with siloed data.
Put simply, Health Cloud allows you to:
- Remain on Salesforce – everything you need is in one place!
- Personalise patient services
- Receive and manage all medical data records and contacts in one, central and secure system
- Engage with health liaison officers, patients and more using community hubs
- Tailor, configure and scale your cloud as you grow
Salesforce Health Cloud and ProvenWorks in action
As a set of functionality, Health Cloud adds tremendous value to your healthcare practice by creating endless new and improved opportunities for you to interact with your patients and partner healthcare providers.
ProvenWorks offers solutions that work seamlessly in Health Cloud to:
- Empower internal and external users to provide verified addresses at the point of entry
- Open up import jobs to partners simply and securely
Import data into Health Cloud efficiently
Is data importing a pain point impacting your and your patients’ experience? SimpleImport enables simple and secure importing into Salesforce without losing precious time for patients or healthcare professionals.
Empower internal and external users to provide verified addresses
Managing patient information and keeping records clean with up-to-date data is essential for the healthcare industry. AddressTools ensures all address data is verified from the point of entry. AddressTools solves your address data concerns, while you focus on treating your patients.
So what’s next? We’ve got more Clouds for you.
The next Salesforce Cloud we’re going to explore is Education Cloud. Check it out now!
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